The briefing will take place the night before the trek departs at 6pm or 6:30pm in the lobby of your hotel so please let us know the name of your Hotel.

During your trek or tour your primary luggage can be stored at our office or our deposit, you can also store it at your hotel for free.

To book a tour or trek re require a 50% deposit from the total tour price to be made online or a wire money transfer.

To purchase Inca Trail permits, entrances to Machu Picchu, or make hotel or train reservations (it is a government requirement) we need the following information:

• Personal information (your full name, exactly as on your passport):
• Gender:
• Passport number:
• Birth Date (dd / mm / yyyy):
• Nationality:
• Hotel Name:
• Food allergies, mansion if you are vegetarian:

If you would like to avoid the high credit card fees in Peru, you may pay in cash USD at our office or your hotel here in Cusco. There are many ATMS within the historical center to withdraw money. Most banks in Cusco allow you to choose to withdraw either US dollars or Peruvian soles ($500.00 a day) Many only accept VISA cards, although our clients have found a couple banks which accept Mastercard and will distribute dollars. According to our clients, Banco de la Nación also accepts Mastercard but will only distribute Peruvian soles.

NO, we won’t provide refund, please contact your Travel Insurance Company, we will be very happy to provide you a cancellation certificate.

According to Peruvian Law, you must be under 18 years of age at the time of your trek or tour to Machu Picchu (students 18 & above need student cards). For example: if you book a trek at the age of 17 but you turn 18 before you do your trek, you must have a valid university ID card to qualify for the student discount.

• University students must provide a copy of their ID card showing a photo, University name and card expiration date. Cards must be valid for the current academic year only.
• All students from 11 to 17 years, the discount is $30 USD.
• For children from the age of 2 to 11 the discount is $40 USD.
• Children from the age of 0 to 2 are free.

All students must provide a copy of their passport at the time of their booking to get the student discount. Send us a copy at tripstomachupicchu@gmail.com

Unfortunately the answer is NO (this applies to the Inca Trail). Once the permits or entrance tickets have been bought the government does not allow any changes, so we can’t change any departure date after the permits or ticket has been bought. Tickets are also not transferable nor refundable. You must ensure you are reserving the correct dates! Double check the date on your booking form because we buy your permits as soon as we have your booking form and deposit. Often there are limited spaces and we must purchase them immediately. They are paid for completely as soon as your complete your booking and deposit, which means that you must buy completely new permits if you change your dates. All of the permits and tickets sold by the Peruvian government are non-refundable and non-transferrable.

In regards to Alternative Treks, it may be possible to change your date for an additional fee.  Please contact the office as soon as possible if this occurs so we can assist you in this matter.
*** If you cancel your tour or trek, the deposit is NOT refundable!

Yes! You have to bring your original passport and it is very important that it is the same passport number you sent to us to book your Inca Trail Machu Picchu permit, entrance to Machu Picchu, train ticket or other entrances and reservations depending on your choice of trek.

In case you are renewing your passport or changing your name, go ahead and send us your old passport information to secure your permit, and we can change it when you get your new passport number or updated your name for a fee of $25 per person.  We must have a copy of your old and new passport to make the change.  Before you change your passport keep a copy of your old one.

If you do not wish to pay this fee you will need to bring both passports to Peru with you.  You can enter Peru with your new passport but you will need to show both passports, old and new to be to enter the Inca Trail, Machu Picchu or the train.  If you do not have both you will not be allowed to enter the Inca Trail, Machu Picchu or get on the train.

YOUR PASSPORT MUST BE VALID FOR AT LEAST 6 MONTHS FROM THE DAY YOU ENTER PERU! Most airlines will not let you board your flight if your passport has less than 6 months left from the date you enter Peru.

The weather is very unpredictable and it’s difficult to foresee.  You will have many different varieties of weather as you pass through the numerous microclimates and it will depend on the location. We highly recommend you dress in layers to adapt to the climate changes.

In general, if you exercise regularly and spend 2 to 3 days in Cusco or in the Sacred Valley. You will acclimate normally!

The recommended remedies for altitude sickness is WATER, COCA TEA and OXYGEN IF NEEDED; our guides are trained to treat you for Altitude Sickness

The maximum group size for all treks is 8 persons. Usually our groups are between 4-6 persons. Trips to Machu Picchu specializes in SMALL and PRIVATE groups and provides personalized services.

In all our tours we will pick you up and dropping you off at your hotel on the return from your trek or tour. If you have booked your hotel in the Sacred Valley like Ollantaytambo or Urubamba, we will drop you there too!  Also, if you spend the night at Ollantaytambo before your trek (if you are doing the Inca Trail), we will pick you up there.

It will depend on the train availability (high season it could book out) but the idea is to give you as much time as possible in Machu Picchu and enjoy the amazing views on the way back to Cusco from the train. Therefore, you we usually book the train at 14:55 or 15:20. With this train schedule, you will have plenty of time to enjoy Machu Picchu

The upgrade to Vistadome train which has slightly nicer seats, panoramic windows and windows in the ceiling. You will be offered some snacks and a dance show will take place on board. The price is $75 USD per person which includes the transfer from Poroy (Cusco) train station to your hotel in Cusco. It is 2 hours by train from Aguas Calientes to Ollantaytambo and then another 2 hours from Ollantaytambo to Cusco by bus. If you upgrade to the Vistadome Train, the trip from Aguas Calientes to Poroy (Cusco), takes 3.5 hours, and then 25mins by taxi to your hotel. Usually our clients are back at their hotel by 8pm

Yes, we are a local sustainable & responsible tour operator that incorporates the universal principles of tourism: protect the environment and benefit the local communities respecting their culture and religion. With this in mind, we have trained all our staff to know, understand and respect local places and its people.

Usually, May to October is considered the best period to visit Machu Picchu, as it is the dry season. However, it can get pretty crowded, especially during July and August, somewhat ruining the spiritual dimension of the experience. Besides, nights can get quite cold during these months.

The rainy season, from November to April, brings heavy rains, with most precipitations coming down in January and February. It’s usually clear and dry most mornings with outbursts of heavy rain in the afternoons. During this period, some roads might be closed by landslides or flooding, in particular those leading to villages off the beaten track. And still, some people will take more pleasure in travelling during this period, as there are much less tourists around and a can a more mystic atmosphere can be experienced. Just consider the Inca Trail to Machu Picchu is usually closed during February for maintenance.

The dry season, which runs from April to October is the best time (and most popular) to hike because of the milder daytime weather. You will need to make your reservations 3-6 months in advance if you want to be assured of space during this time. During the rainy season, the Trail is less crowded and less advance time is required for reservations. The Inca Trail is closed during the month of February each year.

All guides for tours are bilingual (Spanish and English) and have received course work and graduated from a certified guide program. They are licensed by the INC. If they are doing any tours at Machu Picchu, they must have additional courses and certification to do so.

Note that most of your guides will also be fluent in Quechua, the language of the native people in rural areas. They may also speak German, French, or other languages.

Yes, there is a “local” train between Cuzco and Aguas Calientes but the government has decided that it is only for Peruvian and local residents and they have to show a Peruvian ID. Tourists cannot take it.

If you choose the 1-day tour, your luggage will theoretically stay in Cusco. However, if you choose the 2-day tour, you will maybe need to leave your luggage in Cusco. Most of the places where you might stay (hotel, hostel, guest house) offer to guard your luggage for free during the tour. But we can also gladly do it; just bring your luggage to our Agency the day before the tour.

All camping equipment will be provided by the tour operator, including tents, sleeping bags, cookware etc. please check our inclusion link.

This entirely depends on your preferences and budget. In our example itineraries all accommodation is chosen primarily for its character, location and quality of service, and rooms will normally have private bathrooms. We offer 2-3 star hotels.

If you have more questions please feel free to email us at tripstomachupicchu@gmail.com.com